Selection of CRM software in hospitality industry by integrated DEMATEL and TODIM method

نویسندگان
چکیده

برای دانلود باید عضویت طلایی داشته باشید

برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

منابع مشابه

A New Fuzzy DEMATEL-TODIM Hybrid Method for evaluation criteria of Knowledge management in supply chain

Knowledge management (KM) adoption in the supply chain network needs a good investment as well as few changes in the culture of the entire SC. Knowledge management is the process of creating, distributing and transferring information. The goal of this study is to Rank KM criteria in supply chain network in Iran which is important for firms these days. Criterion used in this paper were extracted...

متن کامل

An Integrated DEMATEL-QFD Model for Medical Supplier Selection

Supplier selection is considered as one of the most critical issues encountered by operations and purchasing managers to sharpen the company’s competitive advantage. In this paper, a novel fuzzy multi-criteria group decision making approach integrating quality function deployment (QFD) and decision making trial and evaluation laboratory (DEMATEL) method is proposed for supplier selection. The p...

متن کامل

Identification and Evaluation of Strategic Decisions in Gas Industry Using DEMATEL Method

Given the fluctuations of oil price in international markets and its effect on global economy, it is expected that gas industry and use of gas as an alternative energy, have become more important. Therefore, identification of strategic decisions in this industry has attracted increasing attention of managers and researchers. This study aims to identify and evaluate strategic decisions in the Na...

متن کامل

Finding the Hospitality Industry

Some academics from the UK have published a conception of hospitality, which they argue is the basis for the understanding of the hospitality industry and for teaching and research in hospitality management (Brotherton, 1999; Lashley, 2000; Lashley and Morrison (eds.), 2000). This paper is in two parts. First, I will review the fundamental ideas proposed in these publications to illustrate that...

متن کامل

Technology in Hospitality Industry: Prospects and Challenges

The leisure and hospitality industry is one of the driving forces of the global economy. The widespread adoption of new technologies in this industry over recent years has fundamentally reshaped the way in which services are provided and received. However, there are still major challenges that need to be addressed to ensure that this industry maintains a steady pace in adoption of future techno...

متن کامل

ذخیره در منابع من


  با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید

ژورنال

عنوان ژورنال: Pamukkale University Journal of Engineering Sciences

سال: 2020

ISSN: 1300-7009

DOI: 10.5505/pajes.2020.08455